Real-time feedback
Recover the dissatisfied guest before they leave your restaurant
Most restaurants learn about a bad experience when it's already a negative Google review. With Gourmétrics, your team receives an alert in the moment to resolve the situation while the guest is still at the table.
The cost of finding out late
What happens when you don't have real-time feedback
The guest leaves upset in silence
Most dissatisfied guests don't complain: they simply don't return. Without a system that detects the negative experience in the moment, you lose customers without knowing why.
The negative review is already published
When you find out through Google Reviews, the reputational damage has already happened. You can't delete the review, and responding publicly rarely reverses the perception.
The team doesn't know what went wrong
Without specific information — which table, which host, which aspect of the experience failed — there's no way to correct operations or follow up with the guest.
How it works
From negative experience to service recovery in minutes
Immediate detection
When a guest reports a negative experience in the survey, the system generates an instant alert with the identified table and the host serving it.
Action before they leave
Your team receives the alert while the guest is still in the restaurant. They can approach, offer a solution, and change the perception of the visit.
Record for continuous improvement
Every alert is documented with the evaluated attributes, the guest's comment, and AI classification. Automated reports detect recurring patterns.
Impact on reputation
A recovered guest is less likely to leave a negative review and more likely to return. Alerts are the first line of defense for your reputation.
Differentiators
Not just a notification: it's a recovery system
Complete operational context
The alert includes table, host, evaluated attributes, and guest comment. Your team knows exactly what happened before approaching.
Integrated with complete diagnostics
Alerts feed into NPS, CSAT, and importance-satisfaction map reports. They're not isolated events: they're part of operational diagnostics.
Prevention, not just reaction
Alert patterns reveal recurring problems — a shift, a location, a type of complaint — to fix the root cause before it repeats.
Next step
Activate real-time alerts at your restaurant
Tell us about your operations and we'll show you how Gourmétrics alerts can help you recover guests and protect your reputation.