Gourmétrics Platform
Measure your guests' experience
and act before a bad visit
becomes a bad review
Gourmétrics captures your guests' real opinions, alerts you in real time when something goes wrong, and delivers automated reports with professional analysis so you make better decisions every week.
The problem
Most restaurants make decisions without reliable data
Google Reviews is not designed to measure the guest experience at your restaurant. It captures extreme opinions, has self-selection bias, and doesn't tell you what to do differently. The result: you find out about problems when it's already too late.
Avoidable negative reviews
9 out of 10 dissatisfied guests don't complain directly. They leave in silence and share their bad experience with others or post it online.
No point of comparison
You know your restaurant is good, but you have no way to measure how good it is compared to similar restaurants in your area.
Follow-up that drains resources
You and your team spend time and effort trying to track the guest experience with tools that were not designed for that purpose.
Shifting priorities
What mattered to your guests' experience three months ago may not be the same as what matters today — but without data, you can't know.
How it works
From guest opinion to team action, in minutes
Gourmétrics integrates naturally into your restaurant's operations. It takes advantage of the moment between when the guest asks for the check and when they receive it to capture their real experience, without friction. The entire process takes less than 4 minutes.
Capture in the moment
Your host presents a brief survey on a tablet. The guest responds in less than 3 minutes while waiting for their check. No apps, no downloads, in the guest's language.
Immediate alert
If the experience was negative, your team receives a real-time alert with the table, the host, and concrete recommendations to resolve the situation before the guest leaves.
Automated intelligence
Daily, weekly, and monthly reports are automatically sent to your restaurant's leaders with key indicators, trends, and priority actions.
What's included
Complete intelligence, not just surveys
Gourmétrics is not a survey tool. It's a market intelligence platform built to professional research standards and powered by advanced technology.
Alerts for negative experiences
Key staff receive immediate notifications when a guest reports a below-standard experience, with context and recommendations for action.
Daily, weekly and monthly reports
No effort required from your team. Reports are automatically generated and distributed with KPIs, trends, comparisons, and comment analysis.
AI-powered comment classification
Your guests' open comments are automatically classified by topic, sentiment, and area of the restaurant, eliminating manual one-by-one reading.
Competitive analysis with real data
Understand how your restaurant positions against others in your area, with real Google Maps data — not perceptions.
Importance and satisfaction maps
Visualize which aspects of the experience matter most to your guests and which need immediate attention. Invest resources where they truly have impact.
Host ranking
A proprietary evaluation model that measures each host's performance by combining rating and survey volume, with weekly trends.
Boost for positive Google reviews
The platform identifies guests most likely to leave a positive review and invites them to do so on Google, organically improving your online reputation.
Survey quality control
Detection of suspicious surveys, monitoring of application schedules, and tracking of daily target completion by host.
Why Gourmétrics
The difference between collecting opinions and having intelligence
There are tools for surveys. There are platforms for managing reviews. Gourmétrics is neither. It's a market intelligence system designed specifically for the operational and budget reality of restaurants, with the methodological rigor that was previously only available to large corporations.
Market research rigor. Technology speed. Real-world cost.
Every indicator, every report, and every recommendation is built to professional market research standards. Advanced technology — including artificial intelligence — allows us to deliver this in an automated, consistent way at a cost that makes sense for a restaurant's real operations.
Frequently asked questions
Next step
See Gourmétrics in action
Schedule a personalized demo and discover how the platform can transform the way you manage your guests' experience.