Restaurant surveys
The survey software your restaurant needs to stop guessing
Generic surveys are not designed for restaurant operations. Gourmétrics is: it's applied at the right moment, takes less than 4 minutes, and transforms responses into operational diagnostics with NPS, CSAT, and 21 experience attributes.
The problem
Why traditional surveys don't work in restaurants
Google Forms is not enough
It requires the guest to scan a QR code on their own, fill out a long form, and you to analyze everything manually. The result: few responses, data without context, and zero immediate action.
Google Reviews is not a survey
It only captures extreme opinions from those who choose to write. It doesn't measure the experience of all your guests and doesn't tell you what to improve operationally.
Post-visit surveys arrive too late
When the guest receives an email or SMS days later, they've already forgotten the details. Response rates are low and you have no opportunity to resolve anything in the moment.
How it works
A survey designed for real restaurant operations
Applied while the guest is at the table
The host presents the survey on a tablet between the check and payment. Less than 4 minutes, no apps, no friction.
Measures what matters for operations
NPS, CSAT, return intent, 21 experience attributes (service, food, facilities), and open comments classified by AI.
If something goes wrong, you know instantly
When the experience is negative, your team receives a real-time alert with the table and host identified to act before the guest leaves.
Reports that arrive without asking
Automated daily, weekly, and monthly reports with complete operational diagnostics. No analysts, no spreadsheets.
Differentiators
Not a form tool adapted for restaurants
Market research rigor
Methodology that controls biases, validates data, and delivers comparable indicators — not just percentages.
Diagnostics, not just data
Importance-satisfaction maps that tell you what to fix first and where you'll generate the most impact.
Competitive analysis included
Compare your performance with similar restaurants using real Google Maps data, not competitor surveys.
Next step
Learn how Gourmétrics can measure the experience at your restaurant
Every restaurant has different challenges. Tell us your context and we'll show you how the platform adapts to your operations.